Q. ARE YOU AN AUSTRALIAN OWNED BUSINESS?
Yes, we are 100% Australian Owned and Operated
Q. HOW LONG DOES SHIPPING & DELIVERY TAKE?
Please allow up to 5-7 days for your order to process and be shipped out.
As our fulfilment centres are located overseas our average delivery times are 14-30 days from dispatch but can reach 45 days or more depending on public holidays and the postal delays that are out of our control.
Examples of postal delays include COVID-19 changes, postal overloads on shipping companies, unforeseen customs delays, differing postal systems, social distancing rules, public holidays and your location.
Q. DO YOU OFFER EXPRESS SHIPPING
Express shipping can be purchased for wedding, bridesmaid and formal wear. Please note it will still take 2-3 weeks to create the dress, postage is through DHL or UPS or FedEx and will take approx a week once sent.
Q. IS IT SAFE TO RECEIVE PACKAGES FROM OVERSEAS?
Yes! Please assured that you are safe from the Coronavirus disease (COVID-19) if you are receiving an item from overseas.
The World Health Organisation states that:
"People receiving packages from overseas are not at risk of contracting the new Coronavirus. From the previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages."
Q. WHY DOES SHIPPING TAKE SO LONG?
Our prices are significantly lower than our competitors since we have relationships with our suppliers and manufacturers to ship directly to you, the customer!
This method reduces excess handling, packaging, storing and shipping fees, and keeps our prices low for our customers.
Q. WHY DID WE CHOOSE TO SET-UP OUR BUSINESS TO SHIP DIRECT FROM OUR OVERSEAS WAREHOUSE?
We believe this form of product distribution is a great way to reduce the amount of energy consumption involved with the added steps of shipping, storing, re-packaging and re-shipping items.
We believe that this type of business structure is a more sustainably conscious option.
The downside to this is slightly longer shipping times, though we work our hardest to get your order(s) shipped as fast as possible!
Q. WHY HAS MY ORDER BEEN DELIVERED IN MULTIPLE PARCELS?
When you order multiple products, your items will sometimes be sent separately. (This ensures that you get our orders at the quickest time possible).
Do not worry; it is quite normal that you receive a product a few days before the other.
Q. HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive a tracking number via email once your item(s) have been dispatched. Once you receive your tracking number you can view tracking information here
Q. ARE MY PAYMENTS THROUGH YOUR STORE SECURE?
We place security at the top of our list and will do nothing less than our best at protecting your credit card data. Our payment methods are 100% secured and encrypted. To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
Q. HOW CAN I GET IN CONTACT WITH YOU?
We handle customer service through our website via E-mail. Please send us an email at email@example.com with any questions or concerns that you have.