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Never regret anything that made you smile.
Love For All, Hatred For None
Let the beauty of what you love be what you do
Returns Policy
If you are not completely satisfied with your clothing purchase for reasons of wrong size, a fault, or item not as described, please email us for return approval and uploading of photos (if item damage) , return the item or items to us in their original condition within 14 days of delivery of your order. We will be happy to offer you a refund or store credit. Please do not return to address on parcel, we will supply return address. Parcels delivered to the address on package will defer refund by a considerable amount of time.
Returns that are damaged, soiled, altered, ironed or that don’t come with your ordering information (name and order number) inside the package will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and in the original bag. Items should be posted within 3 business days after approval.
*Please contact us in the first instance at thebohobirdyreturns@gmail.com, we will not tolerate abusive social media posts and reserve the right to refuse store credit on this basis.
You will be responsible for paying for your own shipping costs for returning your item.
Postage costs are non refundable
Our policy lasts 14 days after purchase has been received. If 14 days have gone by since your purchase received no refund will be offered
We do not accept returns for change of mind (ie colour), accessories or final sale purchases.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and ask your preferred refund option - PayPal, Bank deposit or store credit. Refunds will be process within 10 days of receiving your item back.
Exceptions / non-returnable items
Certain types of items cannot be returned, swimwear and underwear due to hygiene regulations. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Cancellation Policy
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Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
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Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
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Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
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Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
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Once your order has been shipped, it can no longer be canceled.
WEDDING DRESSES, FORMAL WEAR, BRIDESMAID DRESSES
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this I'm mind. However it is important to not that our dresses are made to order and once the creation process has begun, the materials cannot be reused.
CUSTOM MADE DRESSES AND SIZING
If you have your dress modified or made in custom size we can't unfortunately offer refunds, we can however offer store credit after the dress is returned.
Change of mind - we allow 48 hours for you to make changes to your order or for cancellation. After this time we cannot cancel or change the order at all as the dress will be in creation.
Refunds - Email us within 14 days of receiving your item. You should let us the know the explanation and photographs (if damaged) for the reason of return.
Once your return is received and approved we will process your refund within 10 days.
You will be responsible for paying for your own shipping costs for returning your item.
Postage costs are non refundable
Returns that are damaged, soiled, altered, or ironed will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and in the original bag. Items should be posted within 3 business days after approval.
*Please contact us in the first instance at thebohobirdyreturns@gmail.com, we will not tolerate abusive behaviour, bullying social media posts and reserve the right to refuse refund on this basis.