To track your order
Once you receive your tracking number you can view tracking information here
Please be aware that orders are experiencing significant delays in deliveries due to Covid 19. Our apologies during this period of uncertainty. Please allow 2-6 weeks for delivery.
We source worldwide for our products, please keep in mind most of our suppliers are overseas and delivery will take longer.
We have multiple suppliers for our products and if you order multiple products items may arrive separately. Tracking numbers will be provided for each item
Shipping directly saves having a warehouse, further staff, double handling and postage costs which would all get passed onto the customer. Saving double packaging and freight also contributes to a cleaner environment.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China or Australia Post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouses to the destination. Australia, NZ, UK and US orders are mainly shipped by e-packet which is a Postal Service product servicing 38 countries. International delivery to most other countries usually takes about 15–20 business days. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. For your safety, due to the current COVID-19 situation with the temporary shortage of freight planes and/or quarantine measures, shipping is currently delayed on some items, please allow between 2 and 4 weeks for delivery, we cannot estimate an arrival date. All items are being delivered. We are using the fastest shipping methods available, which may be other than ePacket.
BRIDAL AND BRIDESMAID DRESSES INFO
All wedding dresses are made when purchased and take approx 2-3 weeks to make. Most dresses are available in Sizes US2-22. For custom colour and custom sizes info please click here
Please order in plenty of time for your occasion. (At least 8 weeks before needed)
Express shipping can be purchased for wedding, bridesmaid and formal wear. Please note it will still take 2-3 weeks to create the dress, postage is through DHL or UPS or FedEx and will take approx a week once sent.